Winged Bed

Return & Refund Policy

At Elite-Rest, every bed is handcrafted and made to order with care, precision, and premium materials. Because our products are customized specifically for each customer, we have the following return and refund policy in place.

Custom & Made-to-Order Products

All Elite-Rest beds are custom-made based on your selected size, fabric, color, and design specifications.

For this reason, custom orders are final sale and cannot be returned or refunded once production has begun.

Order Cancellations

• Orders may be canceled within 48 hours of purchase for a full refund.

• After 48 hours, production may begin and cancellations will no longer be accepted.

Damaged or Defective Items

If your bed arrives damaged or with a manufacturing defect, please contact us within 48 hours of delivery.

To process a claim, we require:

• Clear photos of the damage or defect

• Your order number

• Original packaging (if applicable)

Once reviewed, we will offer one of the following at our discretion:

• Repair of the item

• Replacement of the affected part

• Full replacement of the product

Shipping & Delivery Issues

Elite-Rest is not responsible for:

• Delays caused by shipping carriers

• Damage resulting from improper handling after delivery

• Issues caused by incorrect measurements or access limitations provided by the customer

Please ensure all measurements, doorways, stairwells, and access points are suitable before placing your order.

Non-Refundable Items

Refunds will not be issued for:

• Custom or personalized orders

• Fabric or color choices

• Normal wear and tear

• Comfort preference or change of mind

Refund Processing

Approved refunds (where applicable) will be processed to the original payment method within 7–10 business days after approval.

Contact Us

If you have questions about your order or this policy, please contact our support team before purchasing. We are happy to guide you through the process to ensure confidence in your custom bed.

Shipping Information

At Elite-Rest, we are proud to offer FREE SHIPPING on all orders. Every bed is carefully handcrafted, packaged, and delivered with care to ensure it arrives safely and ready to enjoy.

Free Shipping

• Free standard shipping on all Elite-Rest beds

• No hidden fees or extra delivery charges

• Shipping costs are included in your purchase price

Production & Processing Time

All Elite-Rest beds are custom-made to order.

• Production time typically ranges from 2–5 weeks, depending on the design and customization details

• Once your order is complete, it will be scheduled for shipment

• You will be contacted prior to delivery to coordinate timing

Delivery Method

• Beds are delivered via a professional freight or home delivery service

• Delivery is typically curbside or front-door delivery, unless otherwise arranged

• Customers are responsible for bringing the item inside and assembling it (if applicable)

Delivery Area

• Free shipping is available within our standard delivery zones

• Remote or hard-to-access locations may require additional coordination

Important Delivery Notes

• Please ensure all doorways, hallways, staircases, and elevators can accommodate your bed prior to ordering

• Elite-Rest is not responsible for delivery issues caused by incorrect measurements or limited access

• Someone must be available to receive the delivery at the scheduled time

Damaged Shipments

If your order arrives with visible damage:

• Please note the damage with the carrier upon delivery

• Contact Elite-Rest within 48 hours with photos and your order number

We will work quickly to resolve the issue and ensure your satisfaction.

Questions?

If you have questions about shipping, delivery timing, or access requirements, we encourage you to contact us before placing your order. Our team is happy to assist.